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FAQ

Shipping Information

Currently we only offer standard shipping on all orders. If you need to expedite your order then please reach out to us before placing your order and we will do our best to accommodate your needs.

We are pleased to say that we ship nationally as well as internationally! We only ship and process orders Monday thru Friday. If you place an order on Friday or during the weekend, it will be mailed out on Monday.

 

U.S. Orders are processed and packaged within 2-3 business days. From there it takes an average of 3-5 days to reach your mailbox, depending on your location.

 

International Orders are also processed and packaged within 2-3 business days. From there it can take up to 1 month to reach your mailbox, depending on your location. We are not responsible for any customs tax due upon the arrival of your purchase. Please note that we will not process refunds for packages that are returned to us due to missed delivery. 

Once your order has been shipped, you will receive an email with your tracking and shipping information. From there you’ll be able to see the journey your package goes on before it reaches you!

Payment Information

We accept PayPal and Stripe as our method of payment. You can use your PayPal account for fast checkout. Or if you prefer to use your card, then enter your card details upon checkout. Stripes accepts Visa, MasterCard, American Express and many others.

We are only required to collect sales tax on orders placed inside the state of Florida.

Orders & returns

We package all of our orders carefully and safely. However, once it leaves our hands their is no guarantee that they will be treated with the same care. If your order arrives to you damaged, then please send 3-4 photos of the box and damaged items to hello@saltykai.com within 3 days of receiving your order. We will arrange for you to receive replacement items.

Orders may be returned within 7 days of receiving for a refund. Once we receive the returned item(s) the charges will be credited to you (please note that shipping costs are non-refundable). Funds can take up up to 5-7 business days to transfer back into your account depending on your bank. Used, opened, and/or final sale items cannot be returned. It is the customer’s responsibility to pay for return shipping. Please contact hello@saltykai.com if you need to process a return.

 

For our international customers, please note that we will not process refunds for packages that are returned to us due to missed delivery. 

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