Frequently Asked Questions

What methods of payment do you accept?

We accept PayPal and Stripe as our method of payment. You can use your PayPal account for fast checkout. Or if you prefer to use your card, then enter your card details upon checkout. Stripes accepts Visa, MasterCard, American Express and many others.

Where do you ship?

We are pleased to say that we ship nationally as well as internationally! We only ship Monday thru Friday. If you place an order on Friday or during the weekend, it should ship out on Monday.

U.S. Orders are processed and packaged within 2-3 business days. From there it takes an average of 3-5 days to reach your mailbox, depending on your location.

International Orders are also processed and packaged within 2-3 business days. From there it takes an average of 10-12 days to reach your mailbox, depending on your location. We are not responsible for any customs tax due upon the arrival of your purchase.

Do you charge sales tax?

We are only required to collect sales tax on orders placed inside the state of Florida.

Do you accept returns?

Orders may be returned within 7 days of receiving for a refund. Once we receive the returned item(s) the charges will be credited to you (please note that shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned. Please contact sales@saltykai.com if you need to process a return.

*Pin purchases are non-refundable due to our new pin grading system. Please be aware of the grade you are selecting before purchasing one of our pins. Click here to view our grading system.

Can I use Salty Kai photos on my blog/website?

All artwork, designs, and photographs are copyright of Salty Kai. Please contact us at hello@saltykai.com for permission to use any of our images.